Shipping & Returns
Free Worldwide Shipping — Our Edge
| Region | Tracked Carrier | Typical Transit* | Cost |
|---|---|---|---|
| USA & Canada | USPS / Canada Post | 5–8 business days | FREE |
| UK & EU | Royal Mail / DPD (DDP) | 6–10 business days | FREE |
| Australia & NZ | Australia Post / NZ Post | 7–12 business days | FREE |
| Asia | SF Express / ePacket | 6–10 business days | FREE |
| Rest of World | Local partner | 8–15 business days | FREE |
*Weekends & public holidays excluded.
Shipping advantages: same-day dispatch for weekday orders placed before 14:00 PST, carbon-neutral logistics, sturdy shoe-box protection, and end-to-end tracking.
Disclaimers: Delivery times may extend due to customs inspections, severe weather, holiday congestion, labour strikes, health emergencies or other force-majeure events. Indirect or consequential losses caused by delays are not reimbursed.
14-Day Change-of-Mind Returns
Return any eligible item within 14 calendar days of delivery for any reason.
Condition rules
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Unworn, unaltered, undamaged shoes.
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All original packaging (shoe box, dust bag, inserts) intact.
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Proof of purchase (order # or receipt) enclosed.
Request a Return Merchandise Authorisation (RMA) by emailing [email protected] before you ship.
Non-Returnable Items & Reasons
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Clearance items marked “Final Sale / Non-Returnable”.
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Custom-made or personalised sizes/colours.
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Shoes showing wear (creases, scuffs, dirt on soles) or odour.
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Returns posted without a valid RMA or after the 14-day window.
Buyer-Paid Return Postage
Customers are responsible for return shipping costs. Use a tracked & insured service; refunds cannot be issued for lost, uninsured parcels.
Refund Route & Timing
| Payment Method | Refund Credited To | Store Processing | Provider / Bank Posting |
|---|---|---|---|
| Visa / MasterCard / AmEx | Same card | ≤ 3 business days | Funds appear within 14 days |
| PayPal | Same PayPal account | ≤ 3 business days | PayPal shows credit within 14 days; 30 days where local law mandates (e.g., DE, FR) |
| Apple Pay / Google Pay | Linked funding card | ≤ 3 business days | Up to 14 days |
| Klarna / Afterpay | BNPL account | ≤ 3 business days | Provider adjusts instalments |
Refunds always return via the original payment channel; rerouting to a different account is not possible.
Step-by-Step Return & Refund Workflow
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Request RMA: email [email protected] within 14 days of delivery.
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Pack shoes securely in original packaging; write the RMA on the parcel.
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Ship with tracking & insurance; email us the tracking number.
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Inspection: 1–2 business days after arrival.
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Refund issued per Section 5; confirmation email sent. Funds reach you at least 14 days after we process the refund, subject to provider timelines.
Supported Payment Methods
Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Klarna, Afterpay, UnionPay and most major debit/credit cards.
Supported Currencies
Checkout available in EUR,GBP,USD,etc. and other major currencies. Your card issuer may apply its own conversion fee when you pay in a non-native currency.
By completing a purchase, you agree to the terms above. The policy displayed at checkout governs your order and may be updated without prior notice.