Effective Date: 2025-06-10

1. Acceptance of Terms
By accessing or using the Services provided by {{company}} (including websites, mobile applications, and physical stores), you agree to comply with and be bound by these Terms of Service (“Terms”). If you disagree with any provision, you must discontinue use of our Services immediately.

2. Product Purchases & Returns

2.1 14-Day No-Questions-Asked Refund Policy
Customers may return eligible products within 14 days of delivery for a full refund, provided the items are unused, in their original packaging, and accompanied by a valid proof of purchase. This policy applies to all product categories, including Heels, Boots, and Flat Sandals.

2.2 Refund Processing Time
Refunds will be processed within 14 business days of receiving the returned item. However, processing times may vary depending on the payment method and banking institutions.

2.3 Shipping Fees for Returns
All return shipping costs are the responsibility of the customer, except in cases where the product is defective, damaged, or incorrectly shipped. For international returns, customs duties and taxes will not be reimbursed.

3. Payment Methods & Refunds

3.1 PayPal Refunds
Refunds via PayPal will be processed within 14 days of return approval. However, in jurisdictions where local laws mandate extended processing times (e.g., 30 days in the European Union), the longer timeline shall apply.

3.2 Other Payment Methods
Refunds to credit/debit cards or bank transfers will be processed within 14 business days, subject to the policies of the respective financial institution.

4. Governing Law & Dispute Resolution

4.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of {{jurisdiction}}, without regard to its conflict-of-law principles.

4.2 Dispute Resolution
Any dispute arising from these Terms shall be resolved through binding arbitration in {{jurisdiction}} under the {{jurisdiction}} International Arbitration Centre ({{arbitration_organization}}) rules. The parties waive rights to jury trials or class-action lawsuits.

5. User Conduct & Prohibitions

• 5.1 Prohibited Activities: Users may not:
  • Use our Services for illegal purposes (e.g., reselling counterfeit {{company}} products).
  • Interfere with website security (e.g., hacking, distributing malware).
  • Misrepresent identity or affiliation with {{company}}.
• 5.2 Account Termination: We reserve the right to suspend or terminate accounts violating these Terms, with or without notice.

6. Intellectual Property

All content on {{company}} platforms (e.g., logos, product designs, images) is protected by copyright, trademark, and patent laws. Unauthorized reproduction or use is strictly prohibited. Our proprietary technologies include:

• Adaptive Heel Technology .
• AirFlow Mesh material .

7. Limitation of Liability

{{company}} shall not be liable for:

• Indirect, incidental, or consequential damages (e.g., lost profits from delayed Wedges deliveries).
• Third-party services (e.g., PayPal payment delays).
• Force majeure events (e.g., natural disasters disrupting Flat Shoes production).

8. Amendments to Terms

We may revise these Terms periodically. Revised versions will be posted online with an updated “Effective Date.” Continued use after changes constitutes acceptance.

9. Contact Information

For inquiries regarding these Terms, contact our legal team at:

• Email: {{email}}
• Mail: {{company}}, {{address}}, Attn: Legal Department

{{company}}
Step with Confidence, Bound by Terms. ™